Refund policy

Apparel Returns and Refunds Policy

Our apparel is printed to order. Please check the product details and size information carefully before ordering.

Change of mind and sizing

We do not offer voluntary returns, refunds or exchanges because you changed your mind or selected the wrong size. This does not affect your rights if an item is faulty, incorrect or materially different from its description, or if another remedy is required by law.

Problems with your item

Contact us promptly if your item arrives damaged or defective, you receive the wrong item, or it is materially different from the description provided when you ordered.

Include your order number, the item involved and a description of the issue. Photos can help us assess visible damage, printing problems or incorrect items. We will review the issue and provide the replacement, refund or other remedy required by applicable law.

Asking you to contact us promptly does not create a fixed claim deadline or shorten any rights you have under consumer law.

Returning an item

Please contact us before sending an item back so we can provide the correct return instructions and address. Our business contact address is not automatically the return address.

If a return is needed for a confirmed damaged, defective, incorrect or materially misdescribed item, we will cover the necessary return shipping costs. Contacting us first helps arrange the return and does not limit any rights required by law.

Refunds

Approved refunds are processed to the original payment method within 5 business days after approval. Your bank or payment provider may need additional time to post the funds. Any shorter deadline or other refund requirement imposed by applicable law takes priority.

Before production

If you need to change or cancel an order, contact us promptly. We cannot guarantee a requested change or cancellation once production has begun, except where the law gives you that right.

Contact

Dowler Industries Inc.

51530 Range Road 231, Sherwood Park, AB T8B 1K9, Canada

dowlerindustries@gmail.com | 587-590-0606

Coaching Cancellation and Rescheduling Policy

This policy applies to coaching sessions booked with Dowler Industries Inc. The notice period is measured from the scheduled session start time shown in your booking confirmation.

Before taking part

Participants must complete the on-site liability waiver before taking part in coaching. A parent or legal guardian must also sign for participants under 18.

At least 24 hours before your session

You may cancel or request a reschedule free of charge at least 24 hours before your scheduled session. If you cancel a prepaid session at least 24 hours before it starts, you will receive a full refund. Rescheduling is subject to availability.

Less than 24 hours before your session

If you cancel or request a reschedule less than 24 hours before your scheduled session, a fee of 50% of the session price applies. The same 50% fee applies if you do not attend the session.

For a prepaid session, we retain the 50% fee and refund the remaining 50%. Any rescheduled booking is subject to availability.

If we cancel or the track closes

If we cancel your session or a track closure prevents it from going ahead, we will contact you to arrange a suitable new date or a full refund. No cancellation fee applies.

How to cancel or reschedule

Contact us at dowlerindustries@gmail.com or 587-590-0606. Include your name, booking reference if available, and the date and time of your session.

Refund processing

Approved refunds are processed to the original payment method within 5 business days after approval. Your bank or payment provider may need additional time to post the funds. Any shorter deadline or other refund requirement imposed by applicable law takes priority.

Your legal rights

This policy does not limit any cancellation, refund or other rights you have under applicable law.

Contact

Dowler Industries Inc.

51530 Range Road 231, Sherwood Park, AB T8B 1K9, Canada

dowlerindustries@gmail.com | 587-590-0606